Get IT support
24/7 IT support is available via our IT Self-Service system, IT support online or by phone, and local IT teams in our colleges, divisional offices and departments. Visit our Getting Started with IT pages if you are new to the University.
Contact the Central IT Service Desk
For all urgent IT queries, call +44 1865 6 12345 or search Central IT Service Desk from Microsoft Teams.
Outside normal working hours, you can also use Ember Chat to raise queries and get immediate assistance.
Please have your University Card to hand when you call.
Log a support call with Central IT Service Desk
For all other non-urgent matters, or if you have tried the other options but need further assistance, please log a support call with our Service Desk.
If you do not have a Single Sign-On (SSO) or your account is not working then please use the 'no login' alternative.
Account problems and cannot log in
For all other non-urgent matters, or if you have tried the other options but need further assistance, please log a support call with our Service Desk.
Please only use this alternative form if you do not have a Single Sign-On (SSO) account or are unable to log in to it.
Contact your local IT team
Students and staff in colleges and departments should contact their local IT support team in the first instance. Local IT can deal effectively with a wide range of support needs including Single Sign-On (SSO) password and multifactor authentication resets, WiFi and network problems, and all college or departmental services.
Ask for a service we provide
The fastest way to request a wide range of central IT services is to browse through our IT Self Service catalogue. Common requests include:
- Email account requests
- SSO account management
- Delegation and affiliation requests
- Managed staff PC support
Find a solution
You will find key information about getting started with IT, accessing Wi-Fi and services, and reporting incidents, on this website. For more, view our full self-help collection on OxIntranet, the University-wide intranet, including 'How to' guides and help with troubleshooting a wide range of issues. Popular pages include:
- How to connect to eduroam (Wi-Fi)
- About your accounts and passwords
- How to log in to Nexus365
- How to get software (including free anti-virus)