The IT Help website has moved
You can now access the content you are looking for on new digital communications platforms.
You can now find IT Help content in the following locations:
- IT Help collections and all key links for staff and students (on OxIntranet - Single Sign-On required)
From outside the University
Relevant content for anyone interacting with University systems, including prospective staff and students, can be found on this website.
Key links include:
- IT support and services landing page
- Sign in to a digital service
- Accounts and passwords
- Get IT support
- Find a local IT team
For staff and students
If you are a current student, visit the Oxford Students > Oxford Life > IT & Digital area of the University website to access IT help.
Key links for staff and students include:
- Manage your SSO account
- Access email
- Multi-factor authentication
- Connect to eduroam Wi-Fi
- How to get software
- Staff IT entitlements
- How to connect to the VPN
- Service status
- View my support calls
- IT regulations
- IT self service online (to log and track service requests for IT/technical support)
- Log a support call through IT self service
Other useful links
- Central IT Service desk
- Backup and archive
- Business applications, data and analytics
- Connect to the MWS-Devices (Managed Wireless Service) Wi-Fi network
- Desktops and devices
- Email and calendars
- Filming, podcasting and media services
- Identity and account management
- IT Support Staff (ITSS) services (including technical help)
- Managed staff devices
- Microsoft Teams
- Microsoft Teams Phone
- Microsoft 365
- Network administration
- Remote desktop service
- Replay service
- Researcher IT support services
- SharePoint
- Software
- Technical services
- Web hosting
- Wi-Fi & VPN
You may also find the following useful:
Current staff: OxIntranet homepage
- IT and Digital landing page
- Digital projects and change
- Digital at Oxford on the Staff Gateway for information about digital transformation
- IT services - key links
- IT programmes and projects - key links
- Digital Capabilities and Training Management & Development support – key links
- OxIntranet homepage
Current students: Oxford Students area of the University website
- New and prospective students: undergraduate and graduate admissions
- New and prospective staff: Jobs and HR Support
- For all: Generative AI at Oxford and Information Security
Updating links
We’re transforming digital communications at Oxford – introducing new channels and bringing content to staff, students and external audiences in ways that better suit their needs.
Please update bookmarked links and any links in documents or web content. The University's old IT Help website closed on 24 June 2026.
University staff may find this list of all old and new IT and Digital content links useful (SSO login required).