Complaints and appeals

An admissions appeal is an appeal of an academic decision which is made during the admissions process (eg a decision rejecting your application or imposing certain conditions). An admissions appeal can only be made on one or more of the following grounds, which you must identify on your Graduate Admissions Complaints and Appeal Form and which must be supported by evidence:

• there was an error in the decision-making process or a procedural irregularity;
• there was any bias or perception of bias in the decision-making process; and/or
• you have been subsequently diagnosed with a disability which, if known at the time of the decision, would have required reasonable adjustments which could have been material to the decision-making process.

Each admissions decision is made on the basis of a number of different factors and on an assessment of your application as a whole. There is no right of appeal in relation to the University's academic assessment of your application.

An admissions complaint is a complaint about any other issue arising during the admissions process.

The following types of complaints or appeals have separate procedures:

• admissions complaints or appeals for undergraduate admissions (see 'Making a complaint' on Feedback on admissions decisions)
• behaviour of members of staff amounting to harassment (see the University Harassment Policy)
• complaints or appeals for on-course students (see the University's Complaints and appeals procedures)
• behaviour of students (see Student Conduct and the University Harassment Policy)
• Freedom of Information requests.

For informal advice about the Graduate Admissions complaints and appeals procedure, please email [email protected] with the subject line 'Complaints procedure'.

Before raising an admissions complaint or appeal concerned with your departmental admission, you should seek to explore your concerns and, if possible, resolve the matter locally with the department by contacting the Director of Graduate Studies for the course you have applied to.

Contact details for the department are available on the relevant course page.

Before raising an admissions complaint or appeal concerned with your college admission, you should seek to explore your concerns and, if possible, resolve the matter locally with the college by contacting the Tutor for Graduates or Senior Tutor for the course you have applied to.

Contact details for the college are available on the relevant college page.

If, after local consultation, you continue to have concerns, you can submit your complaint or appeal with supporting evidence for investigation by the Director of Graduate Admissions. 

You should complete and submit a Graduate Admissions Complaint and Appeal Form:

The form should be submitted by email to [email protected] or by post to:

Director of Graduate Admissions 
Graduate Admissions 
University of Oxford
University Offices
Wellington Square
Oxford OX1 2JD, UK

Exceptionally, the Director of Graduate Admissions may consider a complaint or appeal that is made in another format where it is fair to do so.

You should submit your Graduate Admissions Complaint and Appeal Form as soon as possible and at the latest within 28 calendar days of (a) for complaints, when the matters you are complaining about occurred, or (b) for appeals, the date you were notified of the relevant admissions decision. 

You will be asked for evidence that you have tried to address the matter locally under the first stage and the Director of Graduate Admissions may decline to consider your complaint or appeal if you have not done so. 

The Director of Graduate Admissions will confirm receipt of your Graduate Admissions Complaint and Appeal Form within five working days. 

The Director of Graduate Admissions may decline to consider your complaint or appeal if it is trivial or repeats a complaint or appeal that has already been made. 

For all other complaints or appeals, the Director of Graduate Admissions may take any steps which are considered necessary to investigate, including calling on any person to provide specialist assistance. The Director of Graduate Admissions will usually send details of the matter to anyone who is a subject of the complaint (for admissions complaints) or the original decision-maker(s) (for admissions appeals). 

If you withdraw your complaint or appeal at any time the Director of Graduate Admissions may decide to continue the investigation if it is appropriate and fair to do so.

The Director of Graduate Admissions will usually complete the investigation, make a decision and send you a decision letter within 20 working days of acknowledgement of the Graduate Admissions Complaint and Appeal Form. If the time limit needs to be extended, the Director of Graduate Admissions will keep you updated about the progress of the investigation.

In the decision letter, the Director of Graduate Admissions will explain what steps have been taken, the reasons for the decision and any directions and/or recommendations. 

The decision letter is the end of the University’s procedures and will set out other sources of advice and support available to you.

The Director of Graduate Admissions will also notify the outcome to anyone who is a subject of the complaint (for admissions complaints) or the original decision-maker(s) (for admissions appeals) and any University bodies that need to be made aware of it.