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Online exams

Inspera is an online assessment platform. It offers an intuitive digital interface for candidates, and is used by the University of Oxford for coursework submissions and online examinations.

To find out more about online exams, please use the tabs on this page and the resources below. For information on coursework submissions, visit the Submissions page.

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Before your exams: What you need to do

Update your browser

Inspera can be accessed using the following browsers:

  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari

The most recent versions of these browsers are supported by Inspera. Check you are using the latest version of your browser, to ensure you benefit from the most recent updates.

Multi-factor authentication (MFA)

You will log into Inspera with your Oxford Single Sign-on (SSO). As Oxford SSO users have to complete Multi-Factor Authentication (MFA), it is extremely important that you have set up at least two authentication methods well in advance of an online exam.

We recommend that you set up one method on your mobile device, and add an additional alternative method of authentication by setting up the Authy authentication app. This can be installed as a desktop application and requires no admin rights.

For the small number of closed-book exams that are held at a University exam site (mostly in the Medical Sciences Division), you must bring your personal mobile device (e.g. phone or tablet) to complete Multi-Factor Authentication. Once logged in you will need to switch off your mobile device and place this face down on or underneath your desk, as instructed by invigilators.

Full guidance relating to MFA is available on the MFA page of the IT Help website. There are also guides to setting up verification methods on the MFA: Help and Guidance page. For IT support with Multi-Factor Authentication, please contact the local IT Support in your department in the first instance. If the issue cannot be resolved, then you may contact IT Service Desk at 01865 (6)123455.

Know the 'mode of completion' for your exam

Students will use Inspera slightly differently depending on what they are expected to do in each specific exam – this is called the ‘mode of completion’ (or format). The modes are:

  1. Typed Mode: Answers are typed directly into Inspera
  2. Handwritten / Upload Mode: Answers are completed outside of Inspera and then scanned, or converted to a PDF, and uploaded into Inspera
  3. Mixed Mode: Answers are mainly typed directly in Inspera, with additional handwritten elements (such as graphs or formulae) uploaded into Inspera as a PDF.

The mode of completion is determined by exam boards for each exam paper. Your department will inform you of the mode of completion for each of your online exams.

Just as with in-person exams (for which the default mode of completion for an entire exam cohort is to handwrite) you are not able to choose your mode of completion.

Additional technical time for Handwritten / Upload and Mixed Mode exams

If the mode of completion for your online exam is Handwritten / Upload or Mixed mode, you will have an additional 30-minutes of ‘technical time’ built into your overall exam time in Inspera. The technical time is for you to scan, or convert to a PDF, and upload your exam response(s) to Inspera. You can do so throughout the exam (after you complete a question, for example) or at the end of your exam writing time. 

Technical time will not be necessary for Typed Mode exams as you will type your response(s) directly into Inspera.

Know when to start your exam

The vast majority of exams will start at 09.30 UK time, but there may be a small number scheduled to start at 14.30 UK time. You are expected to start your exam promptly, at the advertised start time, unless you have permission to start at a different time. For example, if you have permission to be resident outside of the UK during your studies, and you are therefore outside of the UK on the date of your exam, you are able to start your exam in accordance with the policy below.

Exams starting in the morning in the UK

  • If you are in the UK, or in the time zones GMT+2 to +7
    You should begin your exam at 09.30 UK time

  • If you are in any other time zone (with permission)
    You can start your exam at any point from 09.30 UK time but must start no later than 09:30 local time (i.e. the country you are in when you take the exam) - (this may be the day after the UK start time if your time zone is ahead of GMT). This flexibility is to allow you to sit during daytime hours, if that is your preference.

Exams starting in the afternoon in the UK

  • If you are in the UK, or in the time zone GMT+2
    You should begin your exam at 14:30 UK time

  • If you are in any other time zone (with permission)
    You can start your exam at any point from 14:30 UK time but must start no later than 14:30 local time (i.e. the country you are in when you take the exam) - (this may be the day after the UK start time if your time zone is ahead of GMT). This flexibility is to allow you to sit during daytime hours, if that is your preference.

Note: The UK will be in British Summer time (BST) throughout Trinity term. This is also known as GMT+1. 

A very small number of students, resident outside the UK, may experience a timetable clash, for example when starting a UK afternoon exam on the morning of the next day local time, followed by a subsequent exam scheduled for the morning UK time. If such clashes cannot be accommodated by the flexibility in the policy above, you may request an adjustment to your exam start time through the existing exam adjustments process.

Know your exam duration

Your exam timetable will be sent to you a few weeks before your first exam and can be accessed through Student Self Service. It will include the duration for each of your exams, plus any approved extra time for exam adjustments. For Handwritten / Upload or Mixed mode exams, your timetable will also indicate that you will have an additional 30 minutes technical time added to your exam duration in Inspera.

You are expected to spend the same amount of time as you would for an invigilated, in-person exam on reading the exam paper, planning your answers, and typing (or handwriting) your response. The 30-minute technical time allowance in place for Handwritten/Upload and Mixed mode exams must be reserved to capture, upload and submit any handwritten elements, or to convert documents to a PDF and upload them to Inspera. Do not wait until the very end of your exam time to start submitting your response(s).

If your exam has a longer exam duration (for example, eight hours or 48 hours), your department will advise you on how to structure your time. In general, you will not be expected to work outside of normal working hours and you are expected to take breaks.

Practise using Inspera

In advance of your exam, log into Inspera and navigate around the platform. You may want to consult the Inspera User Guide for Students.

In particular, you should:

Complete a practice exam

A practice exam will be provided to reflect the layout of your exam (or set of exams), although the content may not be subject-specific. This practice exam will be found under ‘My Tests’ in Inspera when it is available. As with your real exam, you will only have one attempt at the practice exam. It will remain available to complete until 9PM (UK time) the day before your exam opens (or the first of your exams open).

Complete a demo test

The demo test ‘Centrally-Run Exams: Answering Questions in Inspera’ can be found under ‘demo tests’. This is a good way to learn more about Inspera tests. Your answers to a demo test are not saved, and you can attempt the demo an unlimited number of times.

Practise scanning and uploading exam responses (where applicable)

If you need to handwrite all or some of your exam response, you will need to scan and upload this work. Each upload area in Inspera only accepts one PDF file. You may therefore need to include multiple pages of handwritten work in a single PDF, and you should make sure you are familiar with how to do this.

We recommend that you use the scanning apps ‘Microsoft Office Lens’ or ‘Adobe Scan’. Full instructions on using these apps are included in the Inspera User Guide for Students. Please read these instructions carefully and practise using the app well in advance of your exams. If you are familiar with an alternative app or software for scanning and combining images, you can use that instead; just make sure you practice in advance of your exam so that you are confident it will work in the time allowed.

Practise typing responses into Inspera (for 'typed' and 'mixed' mode exams)

It is important that you practise typing directly into the Inspera text editor, where your answers are automatically saved.

  • Try expanding the text editor
  • Practise using the spellchecker
  • Explore the toolbar at the top of the text editor

If you work outside of Inspera, with the intention of copying and pasting your responses into Inspera before the exam ends, you do so at your own risk. For exams with a 'typed' mode of completion, only work entered into Inspera within the exam duration will be marked. 

Extra time and/or rest time

If you have an approved exam adjustment for extra writing and/or rest time, this will be reflected as 'extra time' on the front of your test in Inspera.

If you’re sitting an exam which has a much longer standard duration for the entire cohort (e.g. an 8 hour online exam) it should not routinely be necessary for you to have additional time. The assessment strategy for such exams is intended to be inclusive by design, meaning that it is flexible enough to accommodate students with a wide range of disabilities and backgrounds and provide every student with an equal opportunity to demonstrate their achievement.

For further information, please visit the exam adjustments webpage.

Alternative modes of completion

If you have a disability or medical condition which means you need an alternative mode of completion to that set for your paper, you will be able to apply for this via your college through the exam adjustments process.

Adjustments to the exam start time

It may be possible to apply to start your papers later if you have legitimate reasons to do so. Applications must be made via your college. This is to accommodate students who are unable to sit the exam at the expected start time for legitimate reasons, such as caring responsibilities, or if you have scheduling adjustments in place that it is has not been possible to accommodate. The proposed start time and time zone should be made clear in any application, e.g. to start the exam at 14:30 GMT instead of 09:30 GMT on the scheduled date. 

Students with a Specific Learning Difference (SpLD)

For students with a Specific Learning Difference (SpLD) you will not need to attach a Form 2D to your work in Inspera. This will be done automatically after your exam response has been submitted.

A key principle of online exams

Unless you have been told otherwise, your online exam will not be sat ‘in-person’. You will be taking your exam in your college room, in your own home or another appropriate quiet space. You will need to be punctual, organised and prepared for your exam.

Create your own exam conditions

You will need to prepare an appropriate environment in which to sit your exam. We recommend that you have:

  • A space which is quiet and free from interruptions, with:
    - A desk
    - A comfortable chair
    - Adequate lighting
    - An internet-connected computer
    - Heating or cooling depending on the weather where you are, as far as this is practicable
  • The Inspera browser will include a countdown clock, but you may wish to have an additional way of monitoring your time. It is your responsibility to manage your time within the exam.
  • Your books, notes, and other resources (although please remember that referring to resources may not be the best use of your time during the exam).
  • Your Single Sign-on (SSO) and password. Your candidate number will be displayed in the top-left corner of the test.
  • Drinking water and snacks, etc.

If supporting materials are required for your exam (for example, a specific textbook or case study), these will either be available within your exam in Inspera, on the day, or they will be provided to you by your department in advance.

Expected standards of behaviour

By sitting an exam in Inspera, you agree to adhere to the University’s Honour Code. If you have not already read the Honour Code in full, do so now.

The Honour Code outlines the behaviour expected of you during an online exam. In the context of an open-book exam, this includes the expectation that you: 

  • Won't discuss the exam with other students or post on social media or other fora within 36 hours of the UK start time. 
  • Will submit work which has not been submitted, either partially or in full, either for your current Honour School or qualification, or for another Honour School or qualification of this University (except where the Special Regulations for the subject permit this), or for a qualification at any other institution.
  • Will indicate clearly the presence of all material you have quoted from other sources, including any diagrams, charts, tables or graphs. You are not expected to reference, however if you provide a direct quote, or copy a diagram or chart, you are expected to make some mention of the source material as you would in a typical invigilated exam.
  • Will paraphrase adequately all material in your own words.

Moreover, when you submit your work at the end of the exam, you will also be confirming the following Honour Code Pledge:

I acknowledge the University Honour Code and I hereby confirm that the submitted work is entirely my own and I have not

(i) used the services of any agency or person(s) providing specimen, model or ghostwritten work in the preparation of the work I submit for this open book examination;

(ii) given assistance in accessing this paper or in providing specimen, model or ghostwritten work to other candidates submitting for this open-book examination.

Starting your exam

Get everything set up for your exam before it is due to start. Fifteen minutes before your exam, log into Inspera to make sure you are ready to begin on time.

Your exam time will start as soon as you click on ‘start test’ in Inspera. A countdown clock, in the top-left corner of your test, will show the time you have left.

Saving your exam responses

Your responses in Inspera will be saved automatically. There is no 'save' button that you need to press. If you lose internet connection during your exam, do not close the browser. Continue working on your answers and, when your internet connection is restored, your updated answers will be saved. 

Do not include your name or student number in your exam response

To ensure your exam response can be marked anonymously, you must not write your name or student number anywhere within your exam response.

The name of any files you upload (and the file metadata) will be wiped when you submit your completed exam responses. However, you are still advised to name your file in a format that will ensure you upload the correct document to your exam. For example, the name of the paper and the question number you are answering. 

Include your word count below each answer

If your examination conventions specify a word count for your exam paper, you will need to include the word count for each question, below your answer. If you’re typing your answers directly into Inspera, the word count for each answer will appear on-screen, so you can simply copy this figure into your response box. 

Check and submit your exam responses

Leave enough time to check your exam responses.

When your test has ended (you have used the time allowed), you will no longer be able to make changes to your exam responses in Inspera. You will be taken to the submission page, where you will be directed to press the 'Submit now' button to send your responses to your Examiners.

If you wish to finish your exam early, you should also carefully check your responses before you press 'Submit now'. Once you press this button, your responses will be considered final and you will not be able to return to the exam. 

A 1-minute video guide to submitting assessments in Inspera can be viewed here

After your exam

After you have submitted your exam, you will be given access to a read-only version of your submitted responses. This is for your reference only. College tutors cannot provide feedback on your exam responses.

You should also remember that other students may still be sitting the exam, due to exam adjustments or because they are residing outside of the UK. It is a breach of the University’s honour code to discuss your exam responses with other students until 36 hours after the exam opened.

Late exam responses ('handwritten/upload' or 'mixed' mode)

For exams with a Handwritten/Upload or Mixed mode of completion, you must not leave it until the last minute to upload your exam response(s). You are expected to use the full 30-minutes of ‘technical time’ added to your exam duration to scan and upload your response(s). You are NOT able to submit in Inspera beyond your exam duration.

If you experience technical difficulties that mean you are unable to upload your response(s) to Inspera, you should contact the Online Exams Support Desk as soon as these difficulties are resolved. Complete the help request form and attach your exam response(s) as a single PDF file, at : https://www.ox.ac.uk/online-exams-help

Penalites may be applied to an exam response submitted late via the help request form. The policy on late penalties is detailed in your examination conventions.

A note on exams with a 'typed' mode of completion 

If you are completing an exam with a Typed mode of completion, you are expected to type your answers directly into Inspera, where they will be automatically saved. If you decide to work outside of Inspera (with the intention of copying and pasting your answer into Inspera before the end of the exam duration), you do so at your own risk. Any work not entered into Inspera by the time your exam ends cannot be accepted for marking.

If you lose your internet connection during an exam with a Typed mode of completion, you can continue to type into Inspera. If you are offline when the exam ends, you will be prompted to download a record of your exam responses as a .ia file. This file is un-editable file and contains only answers completed within the exam duration (it is therefore not considered a late upload). You should then contact the Online Exams Support Desk, by completing the Online Exams Help form.

Preparing for an open-book exam

Your board of examiners will provide you with the rubric, and any specific guidance needed, for your exam. As a general rule, ensure you revise for an open-book exam as you would normally for any exam.

During open-book exams you will have access to your own textbooks, notes, and other resources. It is important to make sure any revision documents or notes you use clearly identify what is your own work, and what derives from other sources. In an in-person invigilated exam you would be relying on your memory and therefore are unlikely to include material copied directly from sources. In an open-book exam, you will have access to your revision material, and you may inadvertently include verbatim secondary source material within your exam answers if you didn’t adequately identify it at the note-taking stage. Make sure you remain aware of this as part of your preparations for any open-book exam. It is also important that any revision notes or reference documents developed collaboratively, for example in study groups, clearly identify all the authors and secondary sources used.

Your exam answers must be your own work, they may include material adequately paraphrased from other sources, but any material quoted from other sources (including any diagrams, charts, tables or graphs) must clearly indicate the source even though full referencing is not expected. You can copy and paste text from other software into Inspera in an open-book exam but ensure you are familiar with your obligations under the University's honour code. Exam responses may be submitted to Turnitin for checking.

You should also bear in mind that referring to your own textbooks, notes, and other accessible resources may not be the best use of your time during your exam. Instead, do your best to memorise and learn your notes as you would for any conventional exam.

The honour code for open-book exams

Please take the time, before your online exam, to read and understand the University’s honour code.

Closed-book exams sat online

A small number of exams sat online, using Inspera, will have a closed-book format. This means that the exams need to be remotely invigilated, via a separate Zoom session. Your department will contact you directly if any of your exams are remotely invigilated and will provide full details of the remote invigilation process.

These exams may also make use of the ‘Safe Exam Browser’, to restrict access to applications and websites outside of Inspera during the exam.

The University does not currently plan to make use of Inspera’s proctoring or monitoring features. As such, there will be no video or audio recording; or the use of facial recognition technology on Inspera during exams. Any change to this position would only be taken after detailed consideration of the privacy implications, as well as consultation with students and staff.

The honour code for closed-book exams

Please take the time, before your online exam, to read and understand the University’s honour code.

Technical support

Technical support and general guidance for online exams is available from the Online Exams Support Desk.

  • To contact the Online Exams Support Desk, please complete the 'Online Exams Help Request' form at https://www.ox.ac.uk/online-exams-help. If your query is in relation to a live exam, it will be prioritised. 

  • If you are having internet connection issues and cannot complete the form, you can call the support number on +44 1865 612121 (or 12121 internal).

The Support Desk is operational between 8.30 am and 6:30 pm (UK time), Monday to Friday. If you have an urgent query outside of these core hours, you can call the 24/7 IT help team on +44 1865 612345.

What if…

What if I have an emergency or I am ill on the day?

If your circumstances change and you are too unwell or otherwise unable to sit your exams, please contact your College office immediately for further advice (or your department if you do not have a college).

What if I miss my exam?

You will need to apply for exam excusal from the Proctors. It will only be possible to do this if you have not started your exam. You are considered to have started your exam if you have clicked on ‘start test’ in Inspera. Please contact your college office immediately for further advice on next steps (or your department if you do not have a college).

What if I think there is a factual error in the content of the exam paper?

It will not be possible to query the content of the exam paper during the exam. If you think that there is an error or mistake in your exam paper then you should state what you consider the error or mistake to be at the start of your answer for that question and, if necessary, you should state your understanding of the question. You should then try to complete the paper as best you can.

What if I lose connectivity?

Continue to complete your exam. You will still be able to type into Inspera and view your exam questions. However, you will not be able to upload files while offline. When your internet connection returns, all your typed work in Inspera will be saved. You should upload any files you were not previously able to.

If you are still offline at the end of your exam do not close your browser or leave the page. You will see a button for ‘Download and save submission’. Select this, and save the .ia file to your computer. This contains all work uploaded and typed into Inspera during your exam. When your internet connection returns, complete the Online Exams Help Form at www.ox.ac.uk/online-exams-help, and the Online Exams Support Desk will help you to upload this and (for exams with a handwritten/upload or mixed mode of completion) any PDFs you were not able to upload. You will be advised on any further action you need to take or information you need to provide.

See the Problems completing assessments webpage for more details. 

What if I upload the wrong attachment?

If your exam has not ended, select ‘Replace’ to delete the file, then add a new one.

If your exam has ended, complete the Online Exams Help Request form immediately and attach the correct PDF: https://www.ox.ac.uk/online-exams-help

What if I have mitigating circumstances?

If you believe your academic performance has been seriously affected by COVID-19 situation and/or any medical or personal issues please refer to the mitigating circumstances guidance online.

Your wellbeing during exams

Navigating exams can be difficult, but the University is committed to supporting you as you engage with the process. Your particular exam-related issues and challenges may be the same as those of your peers or they may be different. But whatever it is that makes the exam experience difficult for you, we would like to support you to address the challenges of exams as effectively as you can, so that you can feel proud of yourself and positive about how you approached the process.

You can find advice on the University’s Exam Wellbeing page.

The page has been updated to account for open-book exams and has been developed together with the Counselling Service, and in line with Wellbeing at Oxford - the University’s campaign focused on student mental health and wellbeing.

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