Feedback on admissions decisions should be requested from the college which considered the application, before 30 April in the year after the application was made.
- All enquiries about admissions decisions are dealt with on an individual basis between applicants (or their school/college) and the appropriate Oxford college. This will be the college to which you initially applied, or to which you were subsequently assigned, whether as a result of making an open application or through reallocation.
- Please note that an applicant’s parent or guardian may only request feedback/initiate a complaint if the request/complaint is accompanied by the consent of the applicant that the parent or guardian may act on their behalf. An email to the college from the applicant, copied in to the parent, confirming that the parent has the right to ask for feedback is normally acceptable as authentication.
- If you wish to receive further information on any aspect of an application, including a decision not to call you for interview, or the reasons why your application has been unsuccessful, you should make a request, preferably in writing, to the Tutor for Admissions of the relevant college. Although you may, if called for interview, be interviewed by more than one college, it is only from the college to which you initially applied, or to which you were subsequently assigned, that you will receive feedback about the outcome of your application.
- For Medicine and Biomedical Sciences, initial shortlisting is carried out centrally. Requests for feedback about any application that has not been shortlisted should be addressed in the first instance to the Admissions Coordinator of the appropriate programme. Requests for feedback after interview should be made to the Tutor for Admissions of the relevant college, as above.
- Feedback may also be provided to the author of the school/college reference (the referee) or to the Head or Principal of the school/college, either in general terms or in relation to a specific application. Feedback will only be given in relation to an applicant where the applicant has given permission under the Data Protection Act.
- The communication may be from a college tutor or the senior selector concerned, but the Tutor for Admissions (or a person within the college designated by the tutor for the purpose) will consider the communication before it is sent.
- Feedback will generally be provided by letter or email within twenty working days of receipt of the request. However, requests for feedback received before 31 December will be treated as having been received on the day colleges and departments reopen after the New Year. Colleges will not normally provide feedback where the request is made after 30 April.
Making a complaint
- If after receiving a response to your initial enquiry you wish to make a complaint about any aspect of your experience of the undergraduate admissions procedure, you should put your concerns in writing as soon as possible to the Tutor for Admissions at the college to which you applied or to which you were reassigned. If the complaint relates to another college, you should address it to the Tutor for Admissions there.
- Because of the 'college-blind' applications procedure operating for Medicine and Biomedical Sciences, a complaint related to an application for a place on either of those courses should be addressed in the first instance to the Admissions Coordinator for the appropriate programme.
- Please note that an admissions decision will not normally be reviewed unless it appears that a substantial procedural error has occurred. You are asked to specify in your letter to the Tutor for Admissions what you believe the error (or errors) to have been.
- The Oxford colleges are committed to good practice in admissions and to ensuring that they adhere to the Common Framework for Undergraduate Admissions. The Tutor for Admissions will investigate the complaint with appropriate colleagues in the college. You will receive a preliminary reply normally within ten working days of the receipt of your complaint, and, where relevant, this will indicate when you may expect to be contacted again with more information.
- If the Tutor for Admissions concludes that no substantial procedural error was made, you will be told. Where it appears, after investigation of the complaint, that a procedural error has occurred, consideration will be given to what steps should be taken, including any steps to prevent similar errors occurring in future.
- Complaints made more than four months after the occurrence will not normally be considered.
- If you are not satisfied with the response from the college, you may ask the Director of Undergraduate Admissions to review the complaint. If you wish your complaint to be reviewed, please forward copies of all correspondence and full details of the specific concern to the Director of Undergraduate Admissions, Undergraduate Admissions Office, Wellington Square, OX1 2JD. An initial response will be provided within ten working days of receipt.
Making a complaint after failing to meet the conditions of an offer
- If a candidate does not fulfil the conditions of their offer, a college will take into account all information available to them at the point they receive the candidate’s academic results, and decide if they still wish to confirm the offer. There is no subsequent appeal process on this decision.
Candidates should ensure that details of any mitigating circumstances are provided to the Tutor for Admission at the college where they hold an offer in advance of the receipt of their examination results, ideally with supporting documentation from their academic referee, or relevant medical evidence. Colleges will not reconsider information that has already been considered by an Examination Board.