Student Gateway

Guide to registration

Why you need to register
When to register
Having problems?
Troubleshooting problems
How to register as a new student
How to register as a continuing student
Screenshot gallery

Why you need to register

An essential part of being a student of the University is the annual completion of registration using Student Self Service.

You must be registered in order to:
Attend your course (programme of study) Release your loan from the UK Student Loans Company (SLC) or your sponsor/awarding body (where appropriate) Check you have been correctly entered for any examinations and assessments and gain access to your results Use your University email account Obtain your University Card/keep your University Card valid Print a certificate of enrolment

When to register

IT Services will send your Oxford Single Sign-On IT credentials by email to you to access Student Self Service, prior to the registration window opening. Single Sign-On is the Oxford system for accessing a range of online services with the same password and log-in. The student registration periods are:

Michaelmas Term: Opens on 01 September - Closes at 4pm Friday of 1st week
Hilary Term: Opens on 01 January - Closes at 4pm Friday of 1st week
Trinity Term: Opens on 01 April - Closes at 4pm Friday of 1st week

You will be taken straight to the student registration pages as soon as you have signed in. Please check your information carefully and save any changes that you have made. You need to register on each anniversary of the term in which you first started your programme of study. For most students this will be Michaelmas Term.

You must complete your student registration by the end of the first week of term, but we strongly recommend you do it as early as possible so you can access all University services and facilities. Your college, or department (if you do not have a college), keep registration records and will know if you have registered or not. Registration using Student Self Service is designed to be quick and simple and will only take a few minutes.

Having problems?

If you encounter problems the Student Information and Advisory Service is available to you either by email or in person at the Examination Schools. PCs are available here if you have additional support needs. The PC suite is accessible to wheelchair users and students with mobility difficulties.

Troubleshooting problems

I am a new student and I do not have my single-sign on details from IT Services yet

You need to have met your conditions (academic and financial) and have returned your contract before you get your log-in. Please note there is usually a delay of a few days between the Card Office/College receiving your contract and you getting the email with your log-in details.
Check your junk e-mail folders just in case
Is your email address still valid i.e. has the one you used when you applied for admission since changed?
If you have done all this, then contact IT Services for your log-in details.

I cannot log-in to Student Self Service to register?

Do you have too many browser windows open? Close a few and try again.
Make sure you are using the student log-in route not the staff one.
Are you accessing via Safari on a mobile device? Sometimes it may not work so it is advisable to try a desktop computer instead.
Are you a current student with any holds on your record (not completed transfer of status, reached maximum number of terms). If so, then check with your department.
Are you a current student on suspension? Then your college must re-enroll you first.

I cannot remember my password or log-in details?

If you are new student, please contact IT Services using the request form
If you are a current student, you may remember your username but not your password. You can reset your password online

How do I answer ‘who pays the majority of your University tuition fees’?

05- paid by a University/College/Departmental award
05- Clarendon scholarship
01-self funded, or paid by parents
31-fees paid by NHS bursary for Medical students in 5/6 year
2- fees paid by student loans company
48- fees paid by US Federal direct loan

I am a continuing student, do I need to register?

Yes, until you have officially completed your studies and for graduate studies until you get leave to supplicate. If you have paid your maximum fee liability you can still register and will not be charged fees.
If you completed one course at Oxford e.g. undergraduate degree and are now taking a second course e.g. postgraduate course then you need to register and because it is a new course you must also visit the college office again to complete the process. Current students on the same course do not need to visit the college office.

I am a continuing student and my year of study says ‘Year 4’ but I am in my fifth year of study, can you change this?

The year of study relates to fee status rather than year of study, so if you reached your maximum fee liability period in Year 4 the year will not change.

I am a current student on a study abroad year, do I still need to register?

Yes, undergraduates on compulsory year abroad must register.
Those on an inbuilt optional year abroad should ask their college to be suspended.
If you are on an optional year abroad (e.g. Erasmus) you need to register: ask your college if unsure
If you are a graduate student researching abroad your mode of study should be Oxford based not Year Abroad

Technical Error Messages you may see:

The Record in Table HZ_TABLE_PRT_PARTT_USES CANNOT BE LOCKED AS IT HAS BEEN UPDATED BY ANOTHER USER or YOU CANNOT UPDATE COLUMN LOCATION_OD

- Usually because you have two or more browser windows open, close one and try again

COLUMN ADDRESS 1 MUST HAVE A VALUE

- Did you select a country for correspondence but not complete the rest of the address? Are any other parts of the address fields incomplete? Have you entered an address for all categories i.e. home, term, correspondence (even if you are using the same address for two or more categories)?

PLEASE GO BACK AND USE APPSLOCALLOGIN

- You may be using a browser that is not compatible, please try another browser or contact us for advice.

How to register as a new student

To register as a new student, you must have:
Accepted your offer of a place Met the conditions of your offer (academic and financial) Returned your University contract

New students who have not completed the three steps above will not be able to access any pages in Student Self Service.

After successful log in you will be asked to check your personal, contact, academic and other information. It is your responsibility to update your contact details throughout your time at the University of Oxford. You will be able to update these details at any time throughout the year. This is particularly important for international students holding a visa to study in the UK as it is a legal requirement of your visa.

When you have checked, completed and updated all the information required for registration click on ‘Verify’ in the bottom right hand corner of the screen. Once you have verified your details, your college will complete your student registration. In order to complete the final step you will need to collect your University Card from your college, or department (if you do not have a college), when you arrive. If you are not in Oxford at anytime during the registration window you must contact your college/department to ensure that the final step of the registration process is completed for you. Once your college/department completes your registration, your student maintenance loans and grants (where applicable) will be paid directly in to your bank account following the first day of term for your course (programme of study) (please allow 3-5 working days) and you will be able to log back in to Student Self Service to print off an Enrolment Certificate which may be used for Council Tax exemption, opening a bank account or registering with the police (if required).

How to register as a continuing student

Continuing students will be prevented from registering if:
It is not the anniversary of the start of your current course (programme of study), for example, if you are a Hilary Term starter and you are trying to register during the Michaelmas Term registration period. You will be able to access all the pages of Student Self Service, but you will need to log back in and register at the start of your registration term. You are returning from a suspension and the central office is unaware of your return date, or there is a hold against your record. Please contact the Student Information and Advisory Service.

Continuing students will be prevented from registering if:

It is not the anniversary of the start of your current course (programme of study), for example, if you are a Hilary Term starter and you are trying to register during the Michaelmas Term registration period. You will be able to access all the pages of Student Self Service, but you will need to log back in and register at the start of your registration term.
You are returning from a suspension and the central office is unaware of your return date, or there is a hold against your record. Please contact the Student Information and Advisory Service.

When you have checked, completed and updated all the information required for registration click on ‘Verify’ in the bottom right hand corner of the screen. You are now registered and have been enrolled for your next year of study. Student maintenance loans and grants (where applicable) will be paid directly in to your bank account following the first day of term for your course (programme of study) (please allow 3-5 working days). You are now able to print your Enrolment Certificate as proof of student status. Please allow 15 minutes for the system to update following your self registration.