IT Services Annual Report 2016-17 | University of Oxford

IT Services Annual Report 2016-17

The IT Services Annual Report 2016-17 is now available, providing an overview of the department’s achievements in the past year.

The examples selected for inclusion demonstrate how IT Services continue to deliver the activities in the collegiate University IT Strategic Plan – supporting the work of the University, its staff and students.

Fascinating facts for the year include:

  • 103,475 – IT support calls received by the Service Desk
  • 940 – information security incidents responded to
  • 27% – increase in network traffic (comparing 2015-16 with 2016-17)
  • 349,297,112 – emails delivered

Want to find out more?

A PDF of the full report is available online at and printed copies are currently being distributed to key contacts around the University.