Vernon Hill's clarion call "Fans not Customers" stems from his belief that your competitive edge comes down to service. The better it is the more likely your customers are to become fans and promoters of the enterprise - and to create yet more fans. For those who have got tired of sloppy, slow, unfriendly and inefficient service, Vernon Hill's business model is a huge breath of refreshing air - and a wake-up call for business.
You can register to attend the event here.
We look forward to welcoming you to the Main School Foyer from 17:15 on Thursday 18 February for a prompt 17:30 start.
The talk will be followed by a short networking drinks reception until c19:30 hrs.